Being an online food ordering site, it should come as no surprise that working for foodjunky.com we eat A LOT. Not only do we like to try our restaurant’s food and take mouthwatering photos, our whole team just genuinely enjoys eating. Not to mention, some of the best office conversations are had around the table while we’re eating lunch (so much so, that we have started recording them in hopes we can share our team’s outrageous-ness soon). Food truly is an amazing way for people to connect and come closer together, which is why our team uses it as a way to bond.
In the office, we have a rotation of who is responsible for deciding which restaurant we order from. Most days, that person selects a restaurant on our site and uses the “send menu” feature, so everyone automatically gets it in their inbox. After each person chooses their food, whomever started the order quickly checks out. Once the food shows up, item(s) are labeled by name, so everyone just grabs their food and a seat around the table. We chat, record, and enjoy one another’s company for a short while before heading back to work. The process is quick, easy, and requires little to no thought (unless you’re indecisive like me and can’t decide what to eat on any given day).
Old school vs. new school
Earlier this week, however, our team thought it might be interesting to forgo ordering online and do it “old school”. Rather than choosing from the usual suspects, Tim, our Growth Strategist, went online and tracked down a menu not listed on our site. He then emailed a link to the menu to the team and asked each of us to make our selection. At this point, the process appeared painless and almost as simple as using foodjunky.
After looking at the menu, I carefully thought about my selection, as I always do. In this instance, rather than clicking on an item and pressing “submit”, I went back to the email and replied with my choice. Because it’s a crucial aspect of foodjunky’s culture, I had, out of habit, clicked reply-all and shared my food selection with everyone. Pretty harmless, I thought initially. It wasn’t until after my inbox was inundated with orders that I realized I really don’t care to get an email informing me of what my co-worker will be eating, with special instructions to “please make sure the sandwich is cut in half and on wheat bread, not rye”. Truth be told, even if I initiated the order I wouldn’t care to know, but in this case, Tim had to know so he could place the order. When all orders were in, Tim copied each selection submitted via email into a Word document and phoned it in.
This particular restaurant didn’t offer delivery, so he got an estimate for when the food would be ready and headed to pick it up. After returning, the food was unloaded and laid out on the table like usual, which is when the operation started to unravel. Not only was the food not labeled by name, it wasn’t labeled at all. Fortunately, Tim had taken the time to copy each selection to the Word document, otherwise each person would be responsible for remembering exactly what they ordered. Had we had similar orders, for example two of the same sandwiches but one with no tomato, someone would have actually had to touch the food, that might not have been theirs, to distinguish between the orders (yuck)!
As if the above wasn’t bad enough, when our CEO and co-founder, Travis, came to grab his food it wasn’t there. I can’t help but laugh about it as I type this, because it sounds like a made up scenario… A food ordering site decides to try the traditional way of ordering and the CEO’s food doesn’t get delivered. I have no idea what that can even be called. Karma, maybe? In his typical mellow manner, Travis called the restaurant and they explained, “sorry, it’s so loud during lunch that we couldn’t hear what the gentleman placing the order was saying”. Instead of sitting around the table with his team members, he had to spend his lunch ordering food elsewhere.
As unfortunate as the situation was, it validated what our team works towards on a daily basis. Our time and energy is dedicated to streamlining the food ordering process for those who are responsible for doing it on a regular basis, often times for large groups. At the end of the day, I’m confident foodjunky alleviates the headache we experienced and allows organizations to easily and accurately order food. As a result, team members are able to focus on what’s important… their job.
Have you a had a similar experience? Leave a comment and share with us!